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Refund Policy

Refund Policy

Comprehensive Guidelines for Returns and Refunds

Overview

At www.wildonesworkshop.com  we strive to ensure the satisfaction of our customers. If for any reason you are not entirely happy with your purchase, our refund policy is designed to provide clarity and support. Below, we outline the conditions under which refunds can be requested, the process for initiating a refund, and any applicable exceptions.

Eligibility for Refunds

We offer refunds for purchases under the following conditions:

  • The product is defective or damaged upon arrival.

  • The product does not meet the description provided on our website.

  • The product was never delivered despite confirmed payment.

  • Cancellation requests made prior to shipping for physical products

Non-Refundable Items

Certain items and circumstances are excluded from eligibility for refunds:

  • Bespoke order items

  • Products purchased during clearance sales or special promotions, where refunds are explicitly not offered.

  • Products showing signs of misuse, tampering, or damage after receipt.

Time Frame for Refund Requests

Refund requests must be submitted within:

  • 14 days from the date of delivery for physical products.

 

Refunds outside these time frames may not be processed, except under specific circumstances determined at our discretion.

Refund Process

To request a refund:

  1. Contact our Customer Support team at wildonesworkshop@gmail.com or through the Contact Us form on our website.

  2. Provide proof of purchase, such as your order number, receipt, or payment confirmation.

  3. Explain the reason for your refund request, including any supporting evidence, such as photos of damaged items.

  4. Our team will review your request and respond within 3-5 business days.

Return Shipping for Physical Products

For eligible refunds involving physical products:

  • Products must be returned in their original packaging, including all accessories and documentation.

  • Customers are responsible for return shipping fees unless the item was defective or incorrect.

  • We recommend using a trackable delivery service for returns. Lost items during the return process are not our responsibility.

Upon receiving and inspecting the returned item, a refund will be issued within 5-10 business days to the original payment method.

Refund Approval and Processing

Once your request is approved:

  • Refunds will be credited to the original payment method used during the purchase.

  • If the payment method is no longer valid (e.g., expired credit card), alternative arrangements will be made to transfer the refund.

  • Refund processing times may vary depending on your bank or payment provider, typically taking 5-10 business days.

Exchanges

If you prefer an exchange instead of a refund:

  • Contact our Customer Support team to discuss your options.

  • Exchanges are subject to availability and must meet the same eligibility criteria as refunds.

Exceptional Circumstances

We understand that unforeseen issues may arise. For cases that fall outside the standard scope of our refund policy, we encourage customers to reach out to us directly. Each request will be reviewed on a case-by-case basis, and we will strive to provide an equitable resolution.

Changes to This Policy

Our refund policy is subject to updates to reflect changes in our operations or compliance with regulations. Significant changes will be posted on our website, and customers who have recently made purchases will be notified via email.

Contact Information

If you have any questions or concerns about our refund policy, please contact us at:

We are committed to maintaining transparency and delivering exceptional customer service. Your satisfaction is our priority.

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